Product Guarantee
Whether you have a mighty mini or a big dog with big feelings, my goal is the same: to provide equipment that’s strong, reliable, and designed for real life - with a product guarantee that stands behind it.
Every piece is made to order and tested in real-world environments. Our equipment has gone from the trails of Denver, Colorado to everyday use in the Greater Chicagoland area.
I stand behind the craftsmanship that goes into every product.
If something doesn’t meet your expectations, please reach out. I’m always happy to talk through concerns and work together toward the right solution.
1-Year Craftsmanship Guarantee
All products are guaranteed for one (1) year from the date of delivery against defects in materials and workmanship, including:
- Breakage of hardware
- Failure of webbing or paracord
- Failure of stitching
If you believe your item may be defective, please stop using it immediately and contact me so I can evaluate the issue and help determine next steps.
What’s Not Covered
While this equipment is built for strength & durability, some situations fall outside the scope of this product guarantee:
Product Selection
- Gear that is not appropriately selected for your dog’s size, strength, or activity level
- Please refer to product descriptions and Component Strength Guidelines when choosing hardware and configurations.
Improper Use
Use outside of intended applications, including but not limited to:
- Tie-outs
- Vehicle restraint (unless specifically labeled for that purpose)
- Any other unintended or unsafe use
Damage & Normal Wear
- Chewing
- Abrasion from improper use
- Damage caused by incorrect cleaning methods
- Any modifications made after delivery
- Normal wear and tear, including:
- Scratched hardware
- Fading or staining of webbing
- Surface abrasions from everyday adventures
These signs of use don’t mean your gear was poorly made, they mean it’s been lived in.
Repairs & Hardware Replacement
I understand that accidents happen, and sometimes gear needs a little extra love.
For issues like chewing damage or worn hardware, I offer repair and replacement services for a small fee to cover materials and shipping.
Repairing gear whenever possible is part of my commitment to durability, sustainability, and keeping dogs safely equipped.
Need Help Choosing or Using Your Gear?
If you’re unsure whether a product is right for your dog, or have questions about use or care, I’m always happy to help. Contact Me
