Product Guarantee

Our Product Guarantee: Reliable Gear for Every Pup

Whether you’ve got a mighty mini or a big dog with a big personality, we’re committed to crafting equipment that’s light, strong, and reliable.

Each product is made to order, tested on the trails of Denver, Colorado, and put through its paces in the Greater Chicagoland Area.

If your gear doesn’t meet your expectations, please don’t hesitate to reach out—we’ll work together to find the right solution.

1-Year Guarantee: What’s Covered

We stand behind the quality of our craftsmanship. All products are guaranteed for 1 year from the date of delivery against:

• Breakage of hardware

• Webbing or paracord failure

• Failure of stitching

If you believe your item is defective, please stop using it immediately and contact us so we can evaluate and assist.

What’s Not Covered

While we build our products to last, certain types of damage fall outside our guarantee:

• Improper product selection for your dog’s size or strength. Please refer to the product descriptions and strength guidelines to ensure a proper match.

• Improper use or misuse, such as using a leash or harness for:

  • Tie-outs

  • Vehicle restraint (unless specifically labeled for that purpose)

  • Any other unintended application

• Chewing, abrasion from improper use, damage caused by incorrect cleaning methods, or any modifications to the product after delivery

• Normal wear and tear, including:

  • Scratched hardware

  • Fading or staining of webbing

  • Surface abrasions from everyday use

If you’re unsure about how to use or select a product, I’m happy to help! Let’s keep your gear safe, your dog secure, and your adventures worry-free.